Delivery and returns

1. Terms of delivery

Please choose one of the three delivery methods:

• pick up the parcel from an Omniva parcel machine;
• door-to-door delivery by a DPD courier;
• pick up at the BONBON SHOES showroom at K. Barona iela 14, Riga.

Collection from an Omniva parcel machine and pickup at our showroom are free. DPD courier delivery is charged by destination, as set out below.

Delivery to Omniva parcel machines:

Free of charge, within 1-2 working days. Available in Latvia, Lithuania and Estonia.

Delivery with DPD courier:

Courier delivery takes place within 1-3 working days, Monday to Friday, except on official Latvian public holidays. The price depends on the destination country:

• 5 EUR — Latvia, Lithuania, Estonia.
• 25 EUR — Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• 50 EUR — the United Kingdom, Switzerland, Norway.

These are the only countries we currently deliver to.

For the courier to reach you as quickly as possible, please ensure that:

• Someone is present receive the order from 9:00 a.m. to 6:00 p.m.
• The delivery address is as detailed as possible, including all necessary additional information, such as door code, security, etc. If the delivery address is incorrect or incomplete, the stated delivery time may be extended without notice.
• A correct phone number is indicated in the order, so that it would be possible to contact you at the specified delivery time. Before the delivery, the courier usually sends a text message about the planned delivery time. It is possible to change the specified delivery time. If the phone number is incorrect, the delivery time may be extended without notice.

At the time of delivery, the courier has the right to ask you to present an identity document (a passport or ID card).

Pick up at BONBON SHOES showroom at K. Barona iela 14, Riga:

You can also pick up your order at the BONBON SHOES showroom, which is located at K. Barona iela 14, Riga, tel. No.: +371 2022 2235, on working days from 11:00-19:00 or on Saturdays from 11:00-16:00.

Orders made before 9:00 am can be picked up from 2 pm on the same day. If you place your order after 9:00 am, you will be able to receive it the next working day. Upon receiving the order, we will ask you to present a personal identification document or to state the order number.

2. Returns and right of withdrawal

You have the right to withdraw from the purchase of goods within 14 days after receipt of the order by sending them by mail to the address below. Items must be unused, undamaged and in their original packaging, with a Return Form attached to the return shipment. Return shipping costs are the responsibility of the customer.

BONBON SHOES will return the money paid for the goods to the payer’s account within 14 days from the day the goods are received back, but in some cases the refund may take up to 30 days.

A prerequisite for a refund is the return of the product to the BONBON SHOES showroom or receipt of confirmation that the product has been sent back, whichever action was taken earlier.

Please send the goods to be returned together with the order confirmation and the Return Form to the following address:

BONBON SHOES, K. Barona iela 14, Rīga, LV-1050, with the indication “Return of e-shop goods”

3. Return of defective goods

If you have received damaged goods, please contact us by writing to info@bonbonshoes.eu and we will contact you to find a solution.